Refund policy
Returns & Refunds Policy
We pride ourselves on the quality of our products. However, if you receive a faulty or damaged item, please contact us via email 📧 bymementostudio@gmail.com
Returns
Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return:
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Your item must be unused and in the same condition that you received it.
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It must also be in its original packaging.
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A receipt or proof of purchase is required.
Refunds
Once your return is received and inspected, we’ll notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company, as it may take time before your refund is officially posted.
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Contact your bank, as there is often some processing time.
If you’ve done all of this and still haven’t received your refund, please email us at 📧 bymementostudio@gmail.com
Sale Items
All sale items are final sale and cannot be exchanged or refunded. Please be mindful of this when placing your order.
Return Shipping
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
If you’re returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.